Complaints

In this Complaints policy, "Funding Flow", "we", "us", and "our" refer to Funding Flow, the operator of fundingflow.co.uk.

1. How to raise a complaint

If you are unhappy with any part of our service, please contact us at or call us on with the details, including what happened and how you would like it resolved.

2. What we will do

We will acknowledge your complaint within 5 business days and aim to provide a full response within 8 weeks. We will investigate fully and keep you updated.

3. If we cannot resolve it

Funding Flow arranges commercial finance for businesses. Because this is business-to-business commercial activity not regulated by the FCA, the Financial Ombudsman Service does not have jurisdiction over our service. If a complaint cannot be resolved between us, you may pursue the matter through the courts of England and Wales.